Testimonials

TESTIMONIALS

“I have known Lance Schmidt for over a decade and entrusted him with all of my insurance needs, both personal and business. He and his staff provide excellent customer service to make sure my insurance needs are met and do it in a very personalized way that makes you feel like “family.” I would recommend Lance to anyone looking for more personalized service from their insurance agent!”
–Dr. Patrick Samels–Modern Eyes, Green Bay, WI

“Lance Schmidt has provided my family and I with outstanding customer service over the last 3 years for our entire insurance needs. His knowledge of the insurance industry is exceptional. Lance is not “just an agent,” but a caring individual who treats you as “one of his family.” Integrity and customer service are very important to me and these qualities have declined with many businesses. I would highly recommend Lance for your Insurance/Financial needs and or investments.”
–Gary Timm–Greenville, WI

“Lance, we truly appreciate your services! You and your staff at Family Insurance Center, Inc. are always so friendly and helpful. We feel fortunate that you were able to connect us with your contact and help us find health insurance that is much more affordable than what we had. A lot of our teaching colleagues are retiring this year and many of them are looking for other health insurance so we’ve given them your name and contact info.”

–Dave & Paulette Carlson–Birnamwood, WI

“Lance, I would like to thank you and Family Insurance Center, Inc. for all of the help that you and your staff provided for me while dealing with a hail claim that I recently filed. Acuity Insurance and their adjuster responded to my claim in a very timely manner and handled everything quickly and professionally. The process went extremely smooth and very quick. Again, everyone from your office at Family Insurance Center, Inc. to the staff at Acuity Insurance were kind, courteous and professional and I would recommend Family Insurance Center, Inc. to anyone.”

–John Monti–Adventure Homes, Greenville, WI

“Eric, a note to say “Thank You” for calling me back on New Year’s weekend when a cab driver rear-ended my son’s vehicle in Chicago. I appreciate your great customer service and was happy to be insured with a local agent–someone I knew and who knew me, when I needed help. I also want to let you know that I received great customer service from Lavonne Mueller when I recently called your office to make some changes on our insurance policy! Thanks again!”

–Jill Carey, Seymour, WI

“Thank You for your help today Lance with my life insurance through the United Life Company, it really means THE WORLD to me! Knowing that I can now travel with peace of mind that if God’s plan for me on this earth comes to an end, at least Angie and the kids will be financially stress-free. Thanks for being such an integral part of the Greenville community! I can now travel with an easy mind.”

–Shawn Fargen–Karate America, Greenville, WI

“I am very pleased with the way that John Hammen, Pekin Insurance and Family Insurance Center, Inc. handled my insurance claim this fall. John was very friendly, extremely knowledgeable and processed my claim quickly and efficiently. The insurance adjuster set up an appointment promptly and was very helpful in answering any of my questions. He immediately wrote out a check to fix the damaged property. I would recommend this insurance company to anyone.”

–Justin Kapp, Appleton, WI

“Lance, we just wanted to send a note thanking you and the Family Insurance Center, Inc. Team for the prompt response when we had hail damage to our home. It was great to see how quickly and easily the claim was handled with your office and with Erie Insurance. Your expertise and professionalism is greatly appreciated. Thanks again!”

–Scott & Denise Nelson, Hortonville, WI

“This is a quick note regarding your office and Hastings Mutual. I have my Auto and Home insured through Family Insurance Center, Inc. and Hastings Mutual. Recently, Sarah and I were unfortunate enough to have two claims within a week of one another. This is truly why you buy insurance from reputable people you can call rather than a lizard on television. Your office staff was compassionate and understanding. More importantly they got the claims handled. Within one week of turning in each claim the claims were closed and I had checks in hand. Never once did I feel Hastings Mutual was trying to minimize my loss or negotiate unfairly. They wanted a happy customer and they have one! Matter of fact, Sarah and I are going to pick out a new engagement ring this evening. THANK YOU Eric and Family Insurance Center, Inc. for your continued diligent service.”

–Jeff & Sarah Miles, Appleton, WI

“On July 20th, 2010, we received 2 3/4 inches of rain in 20 minutes at our home. The switch on our sump pump went out and our finished basement began filling up with water. My first call was to our plumber, the second call was to our insurance agent, Lance Schmidt, at Family Insurance Center, Inc. in Greenville, WI. He told me not to worry and that he would handle putting the clean-up in motion. Within an hour of the water back-up, he had Scot Van Handel from 1 Source Restoration at our house. The restoration crew worked through the night and because of their quick response, they were able to save our basement. When the bills began to come in, Lance and his staff at Family Insurance Center, Inc. facilitated the reimbursement. We received a check from SECURA Insurance Company within one week of paying our final bills. Nobody wants to have the hassles that Wisconsin weather can cause, but when it does, we were glad that we had the team at Family Insurance Center, Inc. working for us.”

–Dr. Ann & Derek Jones, Appleton, WI

“A few years ago I moved all of my personal lines coverage to John at Family Insurance Center, Inc. Following a recent claim, I was impressed with John and his staff for their professionalism, promptness and overall handling. From coverage enhancements to claims management, Family Insurance Center, Inc. has impressed me.”

–Raymond J. Van Eperen, Appleton, WI

“I would like to thank you, Lance, and your staff at Family Insurance Center, Inc. for your actions on our insurance. Both Sarah & I are impressed with your professionalism and also your response time.”

–Dr. Brenden Kiger–Kiger Steffes Chiropractic S.C., Appleton , WI

“Lance and his Family Insurance Center Inc., customer service is what made me choose this office when I was looking for insurance quotes. The follow through and follow ups were timely and they delivered what was said. Top notch by far.”

–Kevin Palmbach–Julie’s Custom Creations, Greenville, WI

“Thank you for the wonderful service when Dolores and I were involved in an auto accident. Eric, thanks for calling us on Monday to make sure we were not injured and to let us know that everything was being taken care of. You have developed a great team at Family Insurance Center, Inc. that really cares about their customers. To all of you at Family Insurance Center, Inc., thanks for caring.”

–Harold & Dolores Pingel, Seymour, WI