Message from Family Insurance Center on COVID-19:

We’re here to help

Update 03/25/2020: Following the ‘Safer at Home’ order announced by Governor Tony Evers on 03/24/2020, as well as recommendations by the CDC and the Wisconsin Office of the Commissioner of Insurance, Family Insurance Center has decided to close our offices to the general public. In addition, we have allowed staff to begin working remotely to avoid potential transfer of the virus. All of our staff remains committed to assisting you with your insurance needs during this time. If you need anything please give us a call or send an email to the addresses listed below. We are still able to assist you with the following services via phone or email: 

  • Quotes
  • New Policies
  • Policy Changes
  • File Claims
  • Payments

03/18/2020: As the news of the Coronavirus (COVID-19) continues, we want to reassure you that Family Insurance Center is here for you, should you need us. We will continue to closely monitor new developments issued by health authorities so that we can quickly adapt and provide the best service possible.

Our offices will remain open with normal business hours. However, for the health and safety of our clients and employees, we encourage all customers to use the “click or call” method for customer service, rather than visiting an office in person. All of our office have the capability to use esignature for signing policy documents. We can help you with the following via phone or email:

  • Quotes
  • New Policies
  • Policy Changes
  • File Claims
  • Payments

We would like to encourage customers to make their payments online. Check your bill for your company’s website to make a payment or find the link for your company on our website. Most companies accept credit, debit, or checking account and routing number to make payments online or over the phone.

If you need to visit an office in person, please consider the following CDC guidelines before entering the building:

ARE YOU EXPERIENCING ANY OF THE FOLLOWING?
FEVER
COUGH
SHORTNESS OF BREATH
FLU-LIKE SYMPTOMS
OR TRAVELED TO ANY OF THE FOLLOWING COUNTRIES:

China, Iran, South Korea
Europe (Schengen Area): Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City
United Kingdom and Ireland: England, Scotland, Wales, Northern Ireland, Republic of Ireland

Family Insurance Center remains committed to providing our customers with exceptional service and we hope that everyone remains healthy and safe during this unprecedented time. Please use the following links if you have questions regarding the disease and/or want to know what you can do to help stay healthy.

Center for Disease Control

World Health Organization