Home »
Important information for your use of our website.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit familyinsctr.com (the “Site”).
Dear Policy Holder.
As your insurance agent or broker, our objective is to professionally serve your insurance needs. We recognize that in providing these services, we have an obligation to safeguard the personal information you entrust to us, as well as other information we may collect as part of the insurance transaction.
This notice describes the policy practices and standards we have adopted to protect and ensure the confidentiality of your non-public personal information. All of our agents and employees adhere to these practices and standards.
We value your privacy. You can request a copy of this policy at any time.
Family Insurance Center Privacy Policy Notice.
We do not disclose any non-public personal information about our policyholders or claimants to any third parties except as is permitted by law. Any such disclosures are made for the purpose of transacting the business of your insurance coverage or your claim. We do not sell or market your non-public personal information.
Communication Policy.
By obtaining a quote or purchasing a policy from the Family Insurance Center you authorize our agent or employee to contact you via the contact information provided. This includes, but is not limited to, phone calls, email messages, and SMS/MMS cellular text messaging. If you do not wish to be contacted by one of these methods, please notify our agent or employee to opt out of a specific method and indicate your communication preference going forward.
Text and Email Messaging Opt-In data is not shared with any third parties.
The Information We Collect.
By obtaining a quote or purchasing a policy from Family Insurance Center, you are permitting our agent or employee to collect non-public personal information from a variety of sources. This information is necessary to properly underwrite and rate your insurance policy or conduct other transactions related to your insurance policy.
Sources of information include, but are not limited to:
Information provided by you to an agent or employee
Information provided by you to a non-Family Insurance Center party, such as a company we represent
Information collected from you on an application, questionnaire or similar documentation
Information about your transactions with us, our affiliates, or others
Information we receive from a consumer reporting agency that provide us with information such as driving records, claim history, and credit information
Medical or financial information or disclosures
The Information We Disclose.
We do not disclose any non-public personal information about our customers except as permitted by law. In some cases, this information can be disclosed to third parties without your authorization. These disclosures may include those made to your insurance company, appraisers, independent adjusters, insurance regulators, and/or your mortgage lender or lienholder. It is the agency’s normal procedure that your policy could be remarketed for purposes of renewing or replacing it. We do not sell our customer lists or other customer information.
Texting Opt-in & Opt-out.
Text messaging opt-in data and consent is not shared with any third parties. You can opt-out of receiving text messages by replying STOP to any text message or notifying any agent or employe of Family Insurance Center that you wish to Opt-Out of any future messages.
How We Protect Your Personal Information.
We Maintain Physical, Electronic, and Procedural Safeguards to protect your personal information. These safeguards include but are not limited to:
Access to customer data is restricted to agents or Employees of Family Insurance Center. This information can be accessed when it is necessary to assist in providing requested services by the customer.
Security standards including password requirements, multi-factor authentication and timeout of applications and devices
We use a secure internet and email providers to protect the confidentiality of electronic communications
Employees who impermissibly share customer information or violate this policy will be punished
Personal Information We Collect.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
“Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
In addition, if you pay your bill or make another form of financial transaction with the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Purchase Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Purchase Information.
How We Use Your Personal Information.
We use your Personal Information to communicate with you, process financial transactions, provide you with information, and/or advertising relating to our products or services.
In particular, we use Device Information that we collect to help us improve and optimize our Site (for example, by generating analytics about how visitors browse and interact with the Site and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information.
We share your Personal Information with third parties to help us provide a better experience. For example, we use Google Analytics to help us understand how our visitors use the Site. You can read more about how Google uses your Personal Information here:
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Behavioral Advertising.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You may opt-out of targeted advertising by visiting:
Facebook: https://www.facebook.com/ads/preferences/
Google: https://adssettings.google.com/
LinkedIn: https://www.linkedin.com/psettings/advertising
Bing: https://choice.microsoft.com/
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here:
Do Not Track.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you request information through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention.
When you interact with the Site, we will maintain your Personal Information for our records unless and until you ask us to delete this information.
Changes to Our Policy.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Any Questions?
This notice is required by federal law. Additionally, you may request a copy of the privacy policy for your insurance carrier.
For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact us using the details provided below:
Family Insurance Center, LLC
N3980 Columbia Ave
Freedom, WI 54130
Phone: (920) 788-4800
Email:
1017 Orchard Drive, Seymour, WI 54165
